Politeness Strategies

The term “Face” (as in “lose face”) refers to a speaker's sense of linguistic and social identity. Any speech act may impose on this sense, and is therefore face threatening. And speakers have strategies for lessening the threat. Positive politeness means being complimentary and gracious to the addressee (but if this is overdone, the speaker may alienate the other party). Negative politeness is found in ways of mitigating the imposition:

• Hedging: Er, could you, er, perhaps, close the, um , window?
• Pessimism: I don't suppose you could close the window, could you?
• Indicating deference: Excuse me, sir, would you mind if I asked you to close the window?
• Apologizing: I'm terribly sorry to put you out, but could you close the window?
• Impersonalizing: The management requires all windows to be closed.

The most thorough treatment of the concept of politeness is that of Penelope Brown and Stephen Levinson, which was first published in 1978 and then reissued, with a long introduction, in 1987. In their model, politeness is defined as redressive action taken to counter-balance the disruptive effect of face-threatening acts (FTAs).

In their theory, communication is seen as potentially dangerous and antagonistic. A strength of their approach over that of Geoff Leech is that they explain politeness by deriving it from more fundamental notions of what it is to be a human being. The basic notion of their model is “face”. This is defined as “the public self-image that every member (of society) wants to claim for himself”. In their framework, face consists of two related aspects.

• One is negative face, or the rights to territories, freedom of action and freedom from imposition - wanting your actions not to be constrained or inhibited by others.
• The other is positive face, the positive consistent self-image that people have and their desire to be appreciated and approved of by at least some other people.

The rational actions people take to preserve both kinds of face, for themselves and the people they interact with, add up to politeness. Brown and Levinson also argue that in human communication, either spoken or written, people tend to maintain one another's face continuously.

In everyday conversation, we adapt our conversation to different situations. Among friends we take liberties or say things that would seem discourteous among strangers. And we avoid over-formality with friends. In both situations we try to avoid making the hearer embarrassed or uncomfortable. Face-threatening acts (FTAs) are acts that infringe on the hearers' need to maintain his/her self-esteem, and be respected. Politeness strategies are developed for the main purpose of dealing with these FTAs. Suppose I see a crate of beer in my neighbour's house. Being thirsty, I might say:

• I want some beer.
• Is it OK for me to have a beer?
• I hope it's not too forward, but would it be possible for me to have a beer?
• It's so hot. It makes you really thirsty.

Brown and Levinson sum up human politeness behaviour in four strategies, which correspond to these examples: bald on record, negative politeness, positive politeness, and off-record-indirect strategy.

• The bald on-record strategy does nothing to minimize threats to the hearer's “face”
• The positive politeness strategy shows you recognize that your hearer has a desire to be respected. It also confirms that the relationship is friendly and expresses group reciprocity.
• The negative politeness strategy also recognizes the hearer's face. But it also recognizes that you are in some way imposing on them. Some other examples would be to say, “I don't want to bother you but...” or “I was wondering if...”
• Off-record indirect strategies take some of the pressure off of you. You are trying to avoid the direct FTA of asking for a beer. Instead you would rather it be offered to you once your hearer sees that you want one.

These strategies are not universal - they are used more or less frequently in other cultures. For example, in some eastern societies the off-record-indirect strategy will place on your hearer a social obligation to give you anything you admire. So speakers learn not to express admiration for expensive and valuable things in homes that they visit.

Examples from Brown and Levinson's politeness strategies:

Bald on-record

• An emergency: Help!
• Task oriented: Give me those!
• Request: Put your jacket away.
• Alerting: Turn your lights on! (while driving)

Positive Politeness

• Attend to the hearer: You must be hungry, it's a long time since breakfast. How about some lunch?
• Avoid disagreement: A: What is she, small? B: Yes, yes, she's small, smallish, um, not really small but certainly not very big.
• Assume agreement: So when are you coming to see us?
• Hedge opinion: You really should sort of try harder.

Negative Politeness

• Be indirect: I'm looking for a pen.
• Request forgiveness: You must forgive me but....
• Minimize imposition: I just want to ask you if I could use your computer?
• Pluralize the person responsible: We forgot to tell you that you needed to by your plane ticket by yesterday.

Off-record (indirect)

• Give hints: It's a bit cold in here.
• Be vague: Perhaps someone should have been more responsible.
• Be sarcastic, or joking: Yeah, he's a real Einstein (rocket scientist, Stephen Hawking, genius and so on)!